Bolt Head Office Contact Number and Details in South Africa

Phone: +27 60 054 0223 (Johannesburg office).

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Bolt Head Office Contact Number and Details in South Africa-Phone: +27 60 054 0223 (Johannesburg office).

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If you’re looking for the Bolt head office contact number in South Africa, particularly in Johannesburg, Gauteng, or need other contact details like the Bolt head office email address, this comprehensive guide provides all the essential information.

Bolt, formerly known as Taxify, is a leading e-hailing platform in South Africa, and reaching their support team or visiting their offices can be crucial for drivers, riders, or business inquiries.

Bolt Head Office Contact Details in South Africa

Bolt operates an engagement center in Johannesburg to address driver and passenger concerns, including lost and found items. Below are the most relevant contact details for the Bolt head office in South Africa:

Bolt Johannesburg Engagement Center Address: 29 Bond Street, Ferndale, Randburg, Johannesburg, Gauteng, South Africa
Bolt Contact Number: +27 60 054 0223 (for general inquiries, subject to availability)
Support Email: southafrica@bolt.eu (for customer support, lost items, or complaints)
Website: bolt.eu
Appointment Requirement: Visits to the Bolt engagement center require a prior appointment to ensure efficient service.

Note: Bolt’s Johannesburg office primarily serves as a Driver Engagement Center (DEC) and Lost and Found Center. For direct support, using the Bolt app or emailing is often the fastest way to resolve issues.

How to Contact Bolt Head Office in Johannesburg

1. Through the Bolt App

The most efficient way to reach Bolt’s support team is via the Bolt app. Whether you’re a rider or driver, you can:

Navigate to the Support or Help section in the app.
Submit queries about lost items, trip issues, or account problems.
Track responses directly in the app for quick resolution.

2. Email Support

For detailed inquiries or issues that require documentation, email southafrica@bolt.eu. This is particularly useful for:

Lost and found items left in a Bolt vehicle.
Driver account issues, such as verification or payment disputes.
Business inquiries for Bolt Business services.

3. Phone Support

While Bolt primarily relies on app-based and email support, a contact number for the Johannesburg office is +27 60 054 0223. Be aware that phone support may have limited availability, and Bolt encourages using digital channels for faster responses.

4. Visit the Engagement Center

If you need in-person assistance, the Bolt Driver Engagement Center is located at 29 Bond Street, Ferndale, Randburg. However:

You must book an appointment in advance.
The center handles driver-related concerns, lost and found items, and specific passenger queries.

Bolt Head Office Contact Number in Gauteng, South Africa

For those specifically searching for the Bolt head office contact number in Gauteng, the Johannesburg engagement center serves as the primary hub. The contact number +27 60 054 0223 can be used, but Bolt’s support portal emphasizes app-based communication for efficiency.

Bolt Taxify Head Office Contact Number

Bolt was previously known as Taxify, and some users still refer to it as such. The contact details remain the same:

Phone: +27 60 054 0223 (Johannesburg office).
Email: southafrica@bolt.eu or info@bolt.eu for general inquiries.
Physical Address: 29 Bond Street, Ferndale, Randburg, Johannesburg.

For legacy Taxify-related queries, Bolt’s support team can assist via the same channels.

Additional Bolt Office Contact Information

While the Johannesburg engagement center is the primary point of contact in South Africa, Bolt operates in other cities like Cape Town, Durban, and Pretoria. However, these locations do not have dedicated public-facing offices. For support in these areas:

Use the Bolt app or email southafrica@bolt.eu.
Check the Bolt Support Portal for FAQs and self-service options.

Historical Note

Older sources mention a Bolt office at Kramerville, 9 Charles Cres, Strathavon, Sandton. However, this location is no longer listed as the primary office, and the Randburg address is now the official engagement center.

Tips for Contacting Bolt South Africa

Use the App First: The Bolt app’s support section is designed to handle most queries efficiently, from trip disputes to lost items.
Provide Trip Details: When contacting support about lost items or trip issues, include the Trip ID, date, time, and pickup/drop-off locations for faster resolution.
Book Appointments for In-Person Visits: Avoid delays by scheduling a visit to the Randburg office in advance.
Check Social Media: Bolt’s official pages, like their Facebook page, occasionally share updates on support channels.

Why Contact Bolt’s Head Office?

You might need to reach Bolt’s head office for:

Lost and Found: Recover items left in a Bolt vehicle.
Driver Support: Resolve account issues, vehicle registration, or payment disputes.
Business Inquiries: Explore Bolt Business for corporate ride solutions.
Complaints: Address unresolved issues not handled through the app.

Conclusion

For anyone seeking the Bolt head office contact number in South Africa or Johannesburg contact details, the primary channels are the Bolt app, email (southafrica@bolt.eu), and the phone number +27 60 054 0223. The Driver Engagement Center at 29 Bond Street, Ferndale, Randburg serves as the main office in Gauteng, but appointments are required for in-person visits. By using these contact methods, you can efficiently resolve issues or get the support you need from Bolt South Africa.

For more information, visit bolt.eu or check the Bolt Support Portal.