Tshwane Municipality Offices Contacts, Water And Sanitation Department

When it comes to ensuring clean and safe water for its residents, the Tshwane Municipality Offices takes its responsibility seriously.

City of Tshwane-Tshwane Municipality Offices Contacts
Tshwane Municipality Offices Contacts

How To Contact Tshwane Municipality

  • City of Tshwane. (Call Center) (012) 358 9999.
  • Toll Free. (Call Center) 080 111 1556.
  • Tshwane Emergency Services. 107.
  • Tshwane Metro Police. (012) 358 7095/7096.
  • Tshwane Bus Services. (012) 358 0839/0840.
  • Tshwane Environmental Health Services. 012 358 4656 or 012 358 2111 (after hours)

The Water and Sanitation Department is dedicated to providing efficient and reliable services to the community. If you have any questions or concerns regarding water supply, wastewater management, or any other related issues, you can reach out to the department using the following contact information.

Customer Service Tshwane Municipality:

If you need assistance with billing, meter readings, or general inquiries, the Customer Service team is ready to help. You can contact them through:

  • Phone: 012 358 9999
  • Email: customerservice@tshwane.gov.za
  • Website: www.tshwane.gov.za

Water and Sanitation Emergency:Tshwane Municipality

In case of a water or sanitation emergency, such as burst pipes, sewage leaks, or water quality concerns, it is important to report it immediately. The Water and Sanitation Emergency team is available 24/7 to respond to such incidents. You can reach them through:

  • Phone: 012 358 2111
  • Email: water.emergency@tshwane.gov.za

Water and Sanitation Technical Support:

If you require technical assistance or have specific technical queries, the Water and Sanitation Technical Support team is there to assist you. They can provide guidance on water infrastructure, water management, and related matters. You can contact them through:

  • Phone: 012 358 9999
  • Email: technicalsupport@tshwane.gov.za

Remember, the Tshwane Municipality is committed to providing excellent service to its residents. By contacting the appropriate department, you can ensure that your concerns are addressed promptly and efficiently. Whether you need general information, have an emergency, or require technical support, the contact details provided above will help you get in touch with the right people. Your feedback and queries are valuable in maintaining the high standards of water and sanitation services in Tshwane.

Contact Information-Tshwane Municipality

A RE YENG Enquiries

  • areyengenquiries@tshwane.gov.za


  • bylawenforcementcenter@tshwane.gov.za or bec@tshwane.gov.za

Credit Control

  • Reconnect@tshwane.gov.za or creditcontrol@tshwane.gov.za

Customer Care Queries

  • customercare@tshwane.gov.za

Electricity Prepaid Installation

  • Electricity.Prepaid.Installation@Tshwane.gov.za

Electricity Enquiries

  • electricity@tshwane.gov.za

Environmental Health Services

  • ehonestop@tshwane.gov.za


  • LicensingEnquiries@Tshwane.gov.za

Meter Readings

  • meterrecords@tshwane.gov.za


  • pothole@tshwane.gov.za

Quality of Drinking Water

  • water@tshwane.gov.za

Sewer Blockages

  • SewerBlockages@Tshwane.gov.za

Street Lights

  • streetlights@tshwane.gov.za

Traffic Signal Faults

  • trafficsignalfaults@tshwane.gov.za

Water Leaks

  • waterleaks@tshwane.gov.za

Waste Management Bulk

  • BulkWaste@Tshwane.gov.za

Waste Management Domestic

  • DomesticWaste@Tshwane.gov.za

Waste Management

  • wastemanagement@tshwane.gov.za

Before we dive into the specific contact details, it’s important to note that the Tshwane Municipality serves a large area, including Pretoria and its surrounding suburbs. Therefore, there are multiple offices and departments that handle different aspects of municipal services. For water and sanitation matters, the following contact information will be helpful:

If you have any inquiries or issues related to water supply or water quality, you can contact the Tshwane Municipality’s Water and Sanitation Department. They can provide you with information regarding water tariffs, water restrictions, and any maintenance or repair work being carried out in your area. You can reach them through the following channels:


You can call the Water and Sanitation Department’s customer service helpline at +27 (0)12 358 9999. Their dedicated team of customer service representatives is available to assist you with any water-related queries or concerns you may have.


If you prefer to communicate via email, you can send your inquiries or complaints to waterservices@tshwane.gov.za. Make sure to provide as much detail as possible so that they can understand and address your issue effectively.

Online Portal:

The Tshwane Municipality also offers an online portal where you can log and track your water-related complaints or service requests. This portal allows you to conveniently report issues such as leaks, burst pipes, or water quality concerns. Simply visit the municipality’s website and navigate to the Water and Sanitation Department’s section to access the online portal.

Physical Address:

Address: Capital Towers North, 225 Madiba St, Pretoria Central, Pretoria, 0002, South Africa
Phone: +27 72 840 7061

If you prefer face-to-face interaction, you can visit the Water and Sanitation Department’s offices located at 175 Nelson Mandela Drive, Pretoria. The office is open during regular business hours, and their staff will be happy to assist you with any water-related matters.

Remember, it’s important to have your account number or relevant details handy when contacting the Tshwane Municipality’s Water and Sanitation Department. This will help expedite the process and ensure that your concerns are addressed promptly. If you are facing any issues with your water supply, such as low pressure or no water at all, the Water and Sanitation Department is the right place to seek assistance. They are responsible for ensuring that the residents of the Tshwane Municipality have access to clean and safe water. Whether you have concerns about the quality of the water or the functioning of the sanitation services in your area, the department’s knowledgeable staff members are available to address your queries and provide the necessary guidance.

By contacting the Water and Sanitation Department, you can report any problems you are experiencing with your water supply or sanitation services. This could include issues such as leaks, burst pipes, or blocked drains. The department’s dedicated team will investigate the matter and take the necessary steps to resolve it as quickly as possible.
In addition to addressing immediate concerns, the Water and Sanitation Department also plays a crucial role in long-term planning and management of water resources. They work to ensure the sustainability of the water supply and implement measures to conserve water in times of drought or increased demand. By promoting responsible water usage and implementing efficient water management practices, the department strives to provide a reliable and sustainable water supply to all residents of the Tshwane Municipality.

To contact the Water and Sanitation Department, you can reach out to them via phone or email. Their phone number, +27 12 358 9999, is the main point of contact and will connect you to their office. Alternatively, you can send an email to water@tshwane.gov.za to communicate your concerns or queries. For more information about the department and their services, you can visit their website at www.tshwane.gov.za. The website provides comprehensive information about the department’s initiatives, water conservation tips, and updates on any ongoing projects or maintenance work that may affect the water supply in your area.

By reaching out to the Water and Sanitation Department, you can ensure that your water supply and sanitation services are functioning optimally. Their dedicated team is committed to providing reliable and efficient services to the residents of the Tshwane Municipality, and they are always ready to assist with any queries or issues you may have. So, if you are facing any problems related to water supply or sanitation, don’t hesitate to contact the Water and Sanitation Department for prompt and reliable assistance.

Reporting Water and Sanitation Issues

If you come across any water or sanitation issues in your area, such as leaks, burst pipes, or sewage problems, it’s important to report them promptly. This will enable the municipality to take necessary action and ensure the well-being of the community. Here are the different channels through which you can report water and sanitation issues:

1. Call the Helpline

The Tshwane Municipality operates a 24/7 helpline for reporting water and sanitation issues. This helpline is dedicated to addressing urgent matters promptly. Simply dial the helpline number and provide the necessary details about the issue you are facing. The helpline number is:

Helpline: +27 12 358 9999

Make sure to provide accurate information, such as the location of the problem and a brief description of the issue. This will help the municipality in identifying and resolving the problem more efficiently.

2. Online Reporting

If you prefer reporting issues online, the Tshwane Municipality provides an online reporting platform. You can visit their official website and navigate to the water and sanitation section. Look for the “Report an Issue” or “Fault Reporting” option, which will take you to the online reporting form. Fill in the required details, including your contact information, the nature of the problem, and the location. Submit the form, and the municipality will receive your report for further action.

Please note that online reporting may not be suitable for emergencies or urgent matters. In such cases, it is advisable to use the helpline number mentioned earlier.

Additionally, it is important to provide as much information as possible when reporting water and sanitation issues. This includes details such as the date and time of the incident, any relevant photographs or videos, and any additional observations or concerns. The more information you can provide, the better equipped the municipality will be to address the issue effectively.

Furthermore, it is worth mentioning that the municipality takes all reports seriously and strives to resolve issues in a timely manner. However, it is important to understand that the response time may vary depending on the severity and complexity of the problem, as well as the workload of the municipality’s resources. In some cases, it may take longer to address certain issues, especially if they require extensive repairs or involve multiple parties.

Lastly, it is recommended to follow up on your report if you do not see any action being taken within a reasonable timeframe. You can contact the helpline number or reach out to the municipality through their official channels to inquire about the progress of your report. By staying engaged and proactive, you can contribute to the improvement of water and sanitation services in your community.

Additional Resources

Aside from the contact details and reporting methods mentioned above, there are additional resources available to assist you with water and sanitation-related queries or concerns. Here are a few worth exploring:

1. Frequently Asked Questions (FAQs)

Many common questions and concerns regarding water and sanitation services are often addressed in the municipality’s FAQs section. These FAQs cover a wide range of topics, including water billing, water quality, and sanitation regulations. Before reaching out to the municipality, it’s a good idea to check if your query has already been answered in the FAQs. You can find the FAQs on the official Tshwane Municipality website.

2. Social Media

The Tshwane Municipality is active on various social media platforms, such as Facebook and Twitter. Following their official social media accounts can provide you with updates, announcements, and important information related to water and sanitation services. Additionally, you may also have the option to send direct messages or comments to seek assistance or report issues. Just search for the official Tshwane Municipality accounts on your preferred social media platform.

3. In-Person Visits

If you prefer face-to-face interaction or have a complex issue that requires detailed discussion, you can visit the Water and Sanitation Department’s main office. The address is:

Tshwane Municipal Offices
Cnr Madiba and Sisulu Streets
Pretoria, Gauteng
South Africa

Please note that due to the ongoing COVID-19 pandemic, it is advisable to check the municipality’s website or contact their office in advance to confirm the availability of in-person services and any specific protocols that need to be followed.

4. Online Chat Support

In addition to the aforementioned resources, the Tshwane Municipality also offers an online chat support feature on their website. This allows you to engage in real-time conversations with a representative who can help address your water and sanitation-related queries or concerns. The online chat support feature is available during specified hours, and you can find the details on the municipality’s website.

5. Community Forums

For a more community-driven approach, you can also consider joining online forums or discussion boards dedicated to water and sanitation issues in your area. These forums often provide a platform for residents to share their experiences, ask questions, and seek advice from others who may have faced similar challenges. Participating in these forums can not only provide you with valuable insights but also help create a sense of community and support among residents.

6. Educational Materials

The Tshwane Municipality may also have educational materials available for residents who want to learn more about water and sanitation. These materials can include brochures, pamphlets, or online resources that cover topics such as water conservation, proper sanitation practices, and the importance of maintaining a clean and healthy environment. These resources can be helpful in raising awareness and promoting responsible water and sanitation practices within the community.

By utilizing these additional resources, you can access a wealth of information and support to address your water and sanitation-related queries or concerns. Whether you prefer online platforms, in-person visits, or community-driven discussions, there are various avenues available to assist you in navigating the water and sanitation services provided by the Tshwane Municipality.

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