About Us

a curated list of customer care contacts for some prominent South African companies across key industries (e.g., telecoms, banking, retail, insurance) based on available information. Below is a selection of major companies with their customer care details, primarily sourced from their official websites or reputable directories. I’ve focused on South Africa-specific contacts and included a variety of sectors for relevance.

List of Customer Care Contacts for Major South African Companies

1. Vodacom (Telecommunications)
   • Phone: 082 135 (from Vodacom numbers, free) or 082 111 (from other networks)
   • Email: customercare@vodacom.co.za
   • Website: vodacom.co.za/support
   • Notes: Available 24/7 for general inquiries, billing, and technical support.
2. MTN (Telecommunications)
   • Phone: 135 (from MTN numbers, free) or 083 135 (from other networks)
   • Email: customercare@mtn.com
   • Website: mtn.co.za/contact-us
   • Notes: Support for mobile, broadband, and account issues; hours vary by channel.
3. Telkom (Telecommunications)
   • Phone: 081 180 (mobile and consumer) or 10210 (from landlines)
   • Email: Via online form at telkom.co.za/customer-service
   • Website: telkom.co.za/today/help
   • Notes: Covers mobile, DSL, and fiber inquiries; live chat available.
4. Standard Bank (Banking)
   • Phone: 0860 123 000 (South Africa) or +27 11 299 4701 (international)
   • Email: Via secure messaging in banking app or standardbank.co.za
   • Website: standardbank.co.za/southafrica/personal/contact-us
   • Notes: 24/7 support for accounts, cards, and online banking.
5. Absa (Banking)
   • Phone: 0860 008 600 (general inquiries) or +27 11 501 5110 (international)
   • Email: talktous@absa.co.za
   • Website: absa.co.za/personal/ways-to-bank/contact-us
   • Notes: Covers banking, loans, and fraud reporting; live chat on website.
6. Nedbank (Banking)
   • Phone: 0800 555 111 (toll-free) or +27 11 710 4000 (international)
   • Email: clientfeedback@nedbank.co.za
   • Website: nedbank.co.za/content/nedbank/desktop/gt/en/personal/contact-us.html
   • Notes: Support for accounts, insurance, and investments; 24/7 call center.
7. Shoprite (Retail)
   • Phone: 0800 01 07 09 (toll-free)
   • Email: Via form at shoprite.co.za/customer-care
   • Website: shoprite.co.za/customer-care/contact-us.html
   • Notes: Handles grocery, money transfers, and store-related queries.
8. Pick n Pay (Retail)
   • Phone: 0860 303 030 or 0800 11 22 88 (toll-free)
   • Email: customercare@pnp.co.za
   • Website: pnp.co.za/contact-us
   • Notes: Support for online shopping, store issues, and loyalty programs.
9. Takealot (E-commerce)
   • Phone: 087 362 8000 (South Africa only)
   • Email: Via help.takealot.com
   • Website: takealot.com/help-centre
   • Notes: 7 AM–10 PM weekdays, 9 AM–6 PM weekends; handles orders and returns.
10. Old Mutual (Insurance)
    • Phone: 0860 60 70 80 (personal insurance) or 0860 50 60 70 (general inquiries)
    • Email: service@oldmutual.com
    • Website: oldmutual.co.za/contact-us
    • Notes: Covers life, funeral, and investment products; 8 AM–5 PM weekdays.
11. Sanlam (Insurance)
    • Phone: 0860 726 526 (client care) or +27 21 947 9111 (international)
    • Email: info@sanlam.co.za
    • Website: sanlam.co.za/contact/Pages/default.aspx
    • Notes: Support for insurance, investments, and claims; live chat available.
12. Discovery (Insurance/Health)
    • Phone: 0860 99 88 77 (health) or 0860 756 756 (life insurance)
    • Email: Via secure portal at discovery.co.za
    • Website: discovery.co.za/corporate/contact-us
    • Notes: Handles medical aid, insurance, and Vitality queries; 7:30 AM–5 PM.
13. MultiChoice (Media/DStv)
    • Phone: 011 289 2222 (Johannesburg) or 021 508 2222 (Cape Town)
    • Email: help@dstv.com
    • Website: dstv.com/en-za/site/contact-us
    • Notes: Support for DStv subscriptions, technical issues; WhatsApp: 060 404 8282.
14. Woolworths (Retail)
    • Phone: 0860 022 002 (toll-free)
    • Email: custserv@woolworths.co.za
    • Website: woolworths.co.za/content/contact-us
    • Notes: Covers clothing, food, and online orders; 8 AM–8 PM weekdays.
15. Capitec Bank (Banking)
    • Phone: 0860 10 20 43 (South Africa) or +27 21 941 1377 (international)
    • Email: Via app or capitecbank.co.za
    • Website: capitecbank.co.za/personal/contact-us
    • Notes: 24/7 support for accounts, loans, and card issues.

Notes and Recommendations

• Verification: Always verify contacts via the company’s official website, as numbers or emails can change. Some companies prefer online forms or app-based support to manage queries efficiently.
• Operating Hours: Most customer care lines operate during business hours (8 AM–5 PM), but telecoms and banks often offer 24/7 support for urgent issues like fraud.
• Alternative Channels: Many companies (e.g., Vodacom, MTN, Takealot) provide WhatsApp support, live chat, or social media assistance (e.g., @Vodacom or @Takealot on X) for faster responses. For example, Mercedes-Benz South Africa uses 0800 133 355 or webmails.southafrica@cac.mercedes-benz.com for customer issues.
• Industry Focus: South Africa’s BPO sector is robust, with companies like SA Commercial and CCI Global handling outsourced customer care for local and international brands, often centralizing contacts through client-specific channels.
  
  
• Limitations: I’ve included major players, but smaller companies or specific industries (e.g., manufacturing) may not list public customer care details. If you need contacts for a particular company or sector, let me know, and I can search further.

How to Find More Contacts

• Official Websites: Check the “Contact Us” or “Support” section of a company’s site (e.g., sasol.com, eskom.co.za).
• Directories: Use sites like contact-us.co.za for aggregated South African business contacts, though verify for accuracy.
  
• Government Services: For public sector contacts, the South African Government lists helplines (e.g., SARS: 0800 00 7277, SASSA: 0800 60 10 11).