City of Tshwane Contact Details

Your Guide to Municipal Services and Electricity Support

City of Tshwane Contact Details: Your Guide to Municipal Services and Electricity Support

Table of Contents

City of Tshwane

Office hours enquiries:		012 358 2398
After hours enquiries:	Security Services	012 358 2302
Webpage: Technical problems:	Webmaster	webmaster@tshwane.gov.za
Email		enquiriestm@tshwane.gov.za
Physical Address:		450 President Burgers Street, Pretoria West

The City of Tshwane Metropolitan Municipality, encompassing Pretoria and surrounding areas, is South Africa’s capital and a hub of administrative and cultural significance. Whether you need to report a power outage, lodge a complaint, or contact the municipal manager, having the right contact details is essential. This SEO-optimized article provides comprehensive information on the City of Tshwane’s contact details, including electricity services, WhatsApp numbers, email addresses, toll-free numbers, HR contacts, and more. Read on to stay connected with your municipality.

City of Tshwane Contact Details Overview

The City of Tshwane serves millions of residents across seven regions, offering services like electricity, water, waste management, and more. For general inquiries, fault reporting, or account disputes, the municipality provides multiple channels to ensure accessibility. Below are the key contact details for various services.

General Contact Information

Call Center: 012 358 9999 (Available 24/7 for reporting faults and inquiries)
Toll-Free Number: 080 111 1556 (For general inquiries and fault reporting)
Email Address: customercare@tshwane.gov.za (For customer service and general queries)
Physical Address: Tshwane House, 320 Madiba Street, Pretoria, 0001
Municipal Office Hours: Monday to Friday, 07:45 to 15:15

City of Tshwane WhatsApp Number

For quick and convenient communication, the City of Tshwane offers a WhatsApp service for reporting issues and accessing e-Tshwane services:

WhatsApp Number: 087 153 1001 (Use for reporting faults or accessing the “I Want to Report” portal)
Prepaid Meter Updates: For specific regions, send your account number, address, contact number, and prepaid meter number to:
- Regions 1, 2, & 5: 072 149 8552
- Region 6: 076 892 7328
- Regions 4 & 7: 063 671 3137

Tshwane Municipality Electricity Contact Number

Electricity-related issues, such as power outages or prepaid meter queries, can be addressed through dedicated channels:

Electricity Fault Reporting: 012 358 9999 or 080 111 1556
Power Failure SMS Service: SMS “Power” followed by your account number to 082 612 0333 or 44676 (e.g., “Power 5120369”)
Email for Electricity Queries: electricity@tshwane.gov.za
Prepaid Electricity Email: admin@tshwaneprepaid.co.za
Streetlight Faults: 012 358 2540/1 or streetlights@tshwane.gov.za (Include lamp pole number and street address)

For new electricity connections, upgrades, or prepaid meter applications, visit the City of Tshwane’s official website or contact the call center.

City of Tshwane Municipal Manager Contact Details

The municipal manager oversees the administration of the municipality. For direct communication:

Municipal Manager: Johann Mettler
Contact Details: Not publicly listed for direct calls. Correspondence can be sent to:
- Postal Address: PO Box 440, Pretoria, 0001, marked for the attention of the Municipal Manager
- Email: Use customercare@tshwane.gov.za for formal queries directed to the municipal manager’s office

City of Tshwane Complaints Email Address

To lodge complaints or dispute municipal accounts:

Complaints Email: customercare@tshwane.gov.za
Online Complaint Portal: Use the e-Tshwane platform (https://www.e-tshwane.co.za) to register and lodge complaints. You must be a registered user to access this service.
Walk-In Centers: Visit any municipal customer care center for face-to-face assistance.

For unresolved complaints, follow the formal dispute process as per the Local Government: Municipal Systems Act.

City of Tshwane HR Contact Details

For employment inquiries or HR-related matters:

HR Contact: Contact the Group Human Capital Management division via the general call center at 012 358 9999 or customercare@tshwane.gov.za.
Job Opportunities: Check the City of Tshwane website (www.tshwane.gov.za) for job forums and vacancy announcements, such as the Job Forum 17-2025 for Group Human Capital Management (16 Apr – 7 May 2025).

Additional Contact Details for Specific Services

Emergency Services: 107 or 012 358 6400 (For fire, ambulance, or medical emergencies)
Tshwane Metro Police: 012 358 7095/7096
Waste Management: 012 358 0577/9 or wastemanagement@tshwane.gov.za
Water and Sanitation: 012 358 2111 or waterleaks@tshwane.gov.za

Why Contact the City of Tshwane?

The City of Tshwane provides essential services to residents, businesses, and visitors. Key reasons to reach out include:

Reporting Faults: Log issues like power outages, water leaks, or streetlight faults for prompt resolution.
Account Queries: Resolve billing disputes or check account status via e-Tshwane or customer care.
Service Applications: Apply for new electricity connections, waste bins, or prepaid meters.
Complaints and Feedback: Share concerns or compliment excellent service through official channels.

Tips for Effective Communication

Provide Accurate Details: Include your full name, account number, and physical address when reporting issues.
Use Reference Numbers: Always note the reference number provided by the call center for tracking purposes.
Register on e-Tshwane: Sign up at https://www.e-tshwane.co.za for easier account management and query logging.
Follow Up: If an issue remains unresolved, escalate it via the complaints email or walk-in centers.

About the City of Tshwane

The City of Tshwane is the largest metropolitan municipality in South Africa, comprising 105 wards and 210 councillors. Pretoria, the capital city, hosts the Union Buildings and numerous embassies, making it a global diplomatic hub. The municipality strives to deliver efficient services despite challenges like billing disputes and service interruptions.

Conclusion

Accessing the City of Tshwane’s contact details ensures you can resolve issues, report faults, or inquire about services with ease. From the 24/7 call center (012 358 9999) to the WhatsApp number (087 153 1001) and dedicated electricity support, the municipality offers multiple channels for communication. Save these contact details and use the e-Tshwane platform for a seamless experience. Stay connected and keep your municipal services running smoothly.

For more information, visit www.tshwane.gov.za or contact customercare@tshwane.gov.za.