Telkom Customer Service Contact Number in South Africa

When it comes to telecommunication services in South Africa, Telkom is a well-known and trusted provider. Whether you are a Telkom customer or considering becoming one, it’s important to have access to their customer service contact number. In this article, we will provide you with the Telkom customer service contact number in South Africa, as well as some additional information to assist you with your inquiries or concerns.

Please call 10217 for account enquiries, fault reporting and product related enquiries. Please call us on 10210 if your postal address is about to change. You can also arrange a change of address at your nearest Telkom Direct shop.

Whatsapp Self-Service Of Telkom

Send a WhatsApp text to 0811 601 700 to access your usage information, upgrade, recharge, shop deals, and more.

Telkom Customer Service Contact Number in South Africa
Telkom Customer Service Contact Number in South Africa

Telkom Customer Service Contact Number

If you need to get in touch with Telkom’s customer service department, you can reach them at the following contact number:

Telkom Customer Service Contact Number: 10210

By dialing 10210, you will be connected to Telkom’s customer service representatives who are trained to assist you with a wide range of queries and issues. Whether you have questions about your bill, need technical support, or want to inquire about Telkom’s products and services, their friendly and knowledgeable team is there to help.

Additional Ways to Contact Telkom

While the customer service contact number is the most direct way to reach Telkom’s support team, there are other methods available for contacting them:

  1. Online Chat: Telkom offers an online chat service on its official website. By visiting their website, you can initiate a chat session with a customer service representative who can assist you with your inquiries.
  2. Email: If you prefer to communicate via email, you can send your inquiries or concerns to Telkom’s customer service email address: customer.service@telkom.co.za. Make sure to provide as much detail as possible to receive a prompt and accurate response.
  3. Social Media: Telkom is active on various social media platforms, including Facebook and Twitter. You can reach out to them through their official social media accounts, and their team will respond to your messages or tweets.

How Do I Contact Telkom Customer Care, South Africa?

  • You can also report a fault online. If you want to change your postal address and you are a residential customer, please call us at 10210.
  • If you are a business customer, please call 0800 124500.

Regardless of the contact method you choose, it’s important to provide clear and concise information about your query or concern. This will help Telkom’s customer service team to provide you with the most appropriate assistance.

How Do I Request A Call On Telkom?

If you are a Telkom Mobile user, you can send a “Please call me” message by: Dialling *140* the recipient’s number# and pressing “send”.

How Do I Email Telkom Customer Service?

Email Support. Telkom Internet technical support is available 24 hours on 10215 or email us at support@telkomsa.net, 7 days a week.

What Is The Number For Telkom Internet Call Centre?

  • 10210
  • Customers can call the Telkom Internet Contact Centre on 10210 option 4 to access the service which is available around the year between 07h00 and 22h00

 

Tips for Contacting Telkom Customer Service

Here are some tips to ensure a smooth and efficient experience when contacting Telkom’s customer service:

  • Be Prepared: Before reaching out to Telkom, gather all relevant information related to your query or issue. This may include your account details, service plan, and any error messages or symptoms you are experiencing.
  • Be Patient: Customer service representatives are there to assist you, but they may be dealing with a high volume of calls or inquiries. Stay patient and allow them sufficient time to address your concerns.
  • Be Clear and Concise: Clearly articulate your query or concern, providing all necessary details. This will help the customer service representative understand your issue and provide an appropriate solution.
  • Take Note of Reference Numbers: If you are given a reference number during your interaction with Telkom’s customer service, make sure to write it down. This will be helpful if you need to follow up on your query or refer to it in the future.

Remember, Telkom’s customer service team is dedicated to providing you with the best possible support. By following these tips and using the provided contact number or alternative methods, you can ensure a positive customer service experience.

Whether you have a question about your bill, need technical assistance, or want to explore Telkom’s products and services, don’t hesitate to reach out to their customer service team. They are there to assist you and ensure your satisfaction as a Telkom customer.

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