Wema Bank Customer Care Number Contacts Whatsapp Number

Wema Bank Customer Care: Phone Numbers, WhatsApp, and 24-Hour Support in Lagos

Need to reach Wema Bank customer care for assistance with your banking needs? Whether you’re in Lagos or elsewhere in Nigeria, Wema Bank offers multiple channels to resolve issues like account queries, transaction disputes, or card problems. This guide provides all the Wema Bank customer care numbers, WhatsApp contact, 24-hour support details, and Lagos-specific contacts to ensure you get help fast. From phone calls to live chat, we’ve got you covered with the latest information for seamless banking support.

Why Contact Wema Bank Customer Care?

As one of Nigeria’s oldest and most trusted banks, Wema Bank prioritizes customer satisfaction with its innovative services, including ALAT, Nigeria’s first fully digital banking platform. You may need to contact customer care for:

• Account issues (balance inquiries, reactivation, upgrades)
• Transaction problems (failed transfers, refunds)
• Card services (lost cards, PIN resets)
• Loan inquiries or complaints
• General banking support (e.g., USSD codes, online banking)

With 24-hour customer care available in Lagos and nationwide, Wema Bank ensures you’re never left stranded. Below are the best ways to connect.

Wema Bank Customer Care Phone Numbers

Wema Bank provides dedicated phone lines for customer support, available 24/7 to assist with urgent and non-urgent queries. Here are the official Wema Bank customer care numbers:

• General Customer Care (Nationwide): +234 803 900 3700
• Alternative Line: 0700 225 5926 (07000CALLWEMA)
• Lagos-Specific Line: +234 1 277 8600
• International Calls: +234 1 277 8600 or +234 803 900 3700

Note: These numbers are not toll-free, so ensure you have sufficient airtime. For emergencies like lost or stolen cards, call 0803 900 3700 or SMS 0705 111 2111 for immediate action.

Tip: Keep your account number or NUBAN handy to speed up verification when calling.

Wema Bank WhatsApp Customer Care Number

For quick and convenient support, Wema Bank offers a WhatsApp customer care service, ideal for Lagos residents and customers nationwide. Save the official number below to start a chat:

• Wema Bank WhatsApp Number: +234 904 441 1010
• How to Use:
  1. Save +234 904 441 1010 as “Wema Bank Customer Care” in your contacts.
  2. Open WhatsApp and send a message like “Hi, I need help with my account.”
  3. Provide your account details (e.g., account number) when prompted.
  4. Expect a response from a customer care agent, typically within minutes.

WhatsApp support is available 24/7 and handles queries like transaction disputes, balance checks, and USSD issues. It’s perfect for avoiding call wait times, especially in busy Lagos.

24-Hour Customer Care Support in Lagos

Wema Bank’s 24-hour customer care service ensures round-the-clock assistance, particularly for customers in Lagos, where the bank’s head office is located. Whether it’s midnight or early morning, you can reach out for:

• Urgent issues (e.g., unauthorized transactions, blocked accounts)
• Technical support for ALAT or mobile banking
• General inquiries about loans, savings, or investments

Lagos Contact Details:

• Phone: +234 1 277 8600 or +234 803 900 3700
• Head Office Address: Wema Towers, 54 Marina, P.M.B. 12862, Lagos, Nigeria
• In-Person Support: Visit any Wema Bank branch in Lagos (e.g., Marina, Ikeja, or Victoria Island) during business hours (8 AM–4 PM, Monday–Friday).

For after-hours support, use the 24/7 phone line (+234 803 900 3700) or WhatsApp (+234 904 441 1010).

Email and Live Chat Support

If you prefer written communication or need to document your issue, Wema Bank offers email and live chat options:

• Email: help@alat.ng or customercare@wemabank.com
• Response Time: Within 24 hours for emails, faster for urgent cases
• Best For: Complaints, detailed inquiries, or issues requiring screenshots

Live Chat:

• Visit wemabank.com and click the chat icon (bottom-right corner).
• Available on social media platforms like Twitter (@wemabank) and Facebook (@wemabankplc).
• Hours: 24/7, with real-time responses during peak hours.

Social Media Support for Wema Bank Customers

Wema Bank’s social media team is active and responsive, offering another way to get help, especially for Lagos customers:

• Twitter/X: @wemabank
• Facebook: @wemabankplc
• Instagram: @wemabankplc

Send a direct message with your query, and include your account number (privately) for faster resolution. Social media is great for quick updates or escalating unresolved issues.

Self-Service Options for Wema Bank Customers

For instant solutions without contacting customer care, try Wema Bank’s self-service platforms:

• ALAT App: Download from Google Play or Apple App Store to check balances, transfer funds, or reset PINs.
• USSD Code: Dial *945# from your registered phone for balance inquiries, airtime purchases, or account management.
• Internet Banking: Log in at wemabank.com for transactions and support.
• ATM Network: Use Wema Bank ATMs in Lagos for cash withdrawals or balance checks.

These options are available 24/7 and reduce the need to call or visit a branch.

Tips for Contacting Wema Bank Customer Care

To ensure a smooth experience with Wema Bank’s customer care:

1. Prepare Your Details: Have your account number, transaction reference, or phone number ready.
2. Use WhatsApp for Speed: The WhatsApp line (+234 904 441 1010) often has faster responses than phone calls.
3. Call During Off-Peak Hours: Early mornings (7–9 AM) or late evenings (8–10 PM) may have shorter wait times in Lagos.
4. Document Issues: For complex problems, use email (help@alat.ng) with screenshots or transaction details.
5. Visit a Branch if Needed: For face-to-face support, head to Wema Bank’s Marina or Ikeja branches in Lagos.

Frequently Asked Questions (FAQs)

1. What is the Wema Bank customer care number for Lagos?

The Lagos-specific customer care number is +234 1 277 8600. You can also use the nationwide line +234 803 900 3700, available 24/7.

2. How do I contact Wema Bank via WhatsApp?

Save +234 904 441 1010 to your contacts, open WhatsApp, and send a message with your query. It’s available 24/7 for all customers.

3. Is Wema Bank customer care available 24 hours in Lagos?

Yes, Wema Bank offers 24-hour customer care in Lagos via +234 803 900 3700, WhatsApp (+234 904 441 1010), and live chat on wemabank.com.

4. What should I do if my Wema Bank card is stolen?

Call 0803 900 3700 or SMS 0705 111 2111 immediately to block your card. You can also contact WhatsApp (+234 904 441 1010) for assistance.

5. Can I resolve transaction issues without calling Wema Bank?

Yes, use the ALAT app, *945# USSD code, or internet banking to check transactions. For unresolved issues, contact +234 803 900 3700 or help@alat.ng.

Conclusion

Wema Bank makes banking stress-free with its 24-hour customer care services in Lagos and nationwide. Whether you prefer the customer care number (+234 803 900 3700), WhatsApp (+234 904 441 1010), or email (help@alat.ng), help is always available. Lagos customers can also visit the head office at 54 Marina or nearby branches for in-person support. Save these contacts, try self-service options like ALAT, and enjoy seamless banking with Wema Bank!

Sources

• Wema Bank Official Website: wemabank.com
• Wema Bank Social Media (@wemabank on X)
• Fastnuggets: Wema Bank Customer Care WhatsApp Number 2024