South Africa Home Affairs Call Centre

Contact Details, Operating Hours, and Services

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South Africa Home Affairs Call Centre:Contact Details, Operating Hours, and Services

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The Department of Home Affairs (DHA) in South Africa is responsible for managing identity documents, passports, visas, and civic services such as birth, marriage, and death registrations. Whether you need to contact the call centre, report a complaint, or inquire about vacancies, having the correct contact details is crucial.

This article provides comprehensive information on the DHA’s contact details, including call centre operating hours, head office numbers, WhatsApp, toll-free numbers, and Pretoria-specific contacts.

Department of Home Affairs Contact Details Overview

The DHA serves millions of South Africans and foreign nationals, ensuring access to critical services. Below are the key contact details for various needs, including head office, call centre, and regional offices.

Home Affairs Call Centre Operating Hours

The DHA call centre handles inquiries about services, application statuses, and general assistance:

Operating Hours: Monday to Friday, 08:00 to 16:00 (excluding public holidays)
Call Centre Number: 0800 60 11 90 (Toll-free)
Note: The call centre may experience high call volumes, leading to delays. If the number is not working, try calling during off-peak hours (early morning or late afternoon).

Home Affairs Head Office Contact Number

The DHA head office in Pretoria oversees national operations:

Head Office Address: Hallmark Building, 230 Johannes Ramokhoase Street, Pretoria, 0001
Contact Number: 012 406 2500
Email: info@dha.gov.za
Alternative Email: csc@dha.gov.za (Customer Service Centre)

For specific inquiries, such as official passports or institutional travel, provide relevant documentation as outlined on the DHA website.

Home Affairs WhatsApp Number

The DHA does not currently advertise an official WhatsApp number for public inquiries. However, during specific campaigns (e.g., Lesotho Nationals Amnesty), temporary WhatsApp lines may be provided. For the most accurate and up-to-date information:

Check the official DHA website (www.dha.gov.za) or social media pages (e.g., Facebook: HomeAffairsZA) for announcements.

Home Affairs Toll-Free Number

For free access to DHA services:

Toll-Free Number: 0800 60 11 90
Usage: Ideal for general inquiries, application status checks, or reporting issues with services like ID or passport applications.
Availability: Monday to Friday, 08:00 to 16:00

If the toll-free number is not working, try the head office number (012 406 2500) or email csc@dha.gov.za.

Home Affairs Call Centre Number Not Working

If you’re unable to reach the call centre (0800 60 11 90), consider the following:

High Call Volumes: The call centre may be overloaded. Try calling early in the morning or later in the afternoon.
Technical Issues: Network or system downtime may affect connectivity. Wait a few hours and retry.
Alternative Channels:
- Email: csc@dha.gov.za or h喎acc@dha.gov.za
- Online Services: Use the eHomeAffairs portal (ehome.dha.gov.za) to check application statuses or book appointments.
- Visit a Local Office: Find office details on www.dha.gov.za under “Office Contacts.”
Social Media: Reach out via the DHA’s official Facebook page (HomeAffairsZA) or X account for assistance.

Home Affairs Head Office Complaints Contact Details

To lodge a complaint about services, delays, or staff conduct:

Complaints Email: hacc@dha.gov.za
Counter Corruption & Security: For fraud or corruption-related complaints, contact the DHA’s Counter Corruption unit via the head office (012 406 2500).
Postal Address: Department of Home Affairs, Private Bag X114, Pretoria, 0001
Online Complaints: Submit complaints via the DHA website’s “Ask us your question” section or eHomeAffairs portal.
Escalation: If unresolved, address complaints to the Director-General’s office via the head office contact details.

Home Affairs Call Centre Vacancies

The DHA occasionally advertises vacancies for call centre agents and other roles:

Where to Check:
- Visit www.dha.gov.za under “Careers” or “Vacancies.”
- Monitor government job portals like www.gov.za or the Public Service Vacancy Circular.
- Check the DHA’s social media pages for announcements.
Application Process: Submit applications as per the advertised instructions, typically via email or hand-delivery to the head office.
Contact for Inquiries: Use the HR department via 012 406 2500 or email info@dha.gov.za for vacancy-related queries.

Home Affairs Pretoria Contact Numbers

Pretoria hosts several DHA offices, including the head office and regional branches:

Tshwane Regional Office:
- Address: 4th Floor, Merino Building, cnr Bosman and Pretorius Streets, Pretoria
- Contact Number: Not publicly listed; use the call centre (0800 60 11 90) or head office (012 406 2500).
Pretoria (Marabastad) Office:
- Address: 347 Bosman Street, Pretoria
- Services: Passports, IDs, birth/death certificates, and visa applications.
- Contact: Use the call centre or visit the office directly.
Other Pretoria Offices: Find details for offices like Centurion or Akasia on www.dha.gov.za under “Office Contacts” (Gauteng section).

Additional DHA Contact Details

Emergency Services (2019 Strike Contingency): For urgent needs like death certificates or travel documents, temporary numbers were provided (e.g., 072 616 8819, 079 511 8810). These may no longer be active; verify via www.dha.gov.za.[](https://www.sanews.gov.za/south-africa/call-centres-help-issuing-documents)
Media Liaison: For press inquiries, contact hacc@dha.gov.za.
Refugee Centres and Airports: Specific contacts for refugee services or airport offices are listed on the DHA website under “Office Contacts.”

Why Contact the Department of Home Affairs?

The DHA is essential for:

Identity Services: Applying for or replacing IDs, passports, or smart cards.
Civic Registrations: Registering births, marriages, or deaths.
Immigration Services: Handling visas, permits, or asylum applications.
Complaints and Feedback: Addressing service issues or reporting corruption.
Job Opportunities: Exploring careers in the public sector.

Tips for Effective Communication

Have Details Ready: Provide your ID number, application reference, or full name when contacting the DHA.
Use Online Services: Register on eHomeAffairs to book appointments or track applications.
Visit Offices: For urgent matters, visit a local DHA office with all required documents.
Be Patient: High demand may cause delays; follow up politely with reference numbers.
Verify Contacts: Always use official sources (www.dha.gov.za) to avoid scams.

About the Department of Home Affairs

The DHA is the custodian of South Africa’s national identity and immigration systems, enabling access to rights and opportunities. It operates across all nine provinces, with offices in urban and rural areas to serve marginalized communities. The department is committed to deepening democracy and social justice through efficient service delivery.

Conclusion

The Department of Home Affairs provides multiple channels to access its services, from the toll-free call centre (0800 60 11 90) to the head office in Pretoria (012 406 2500). Whether you’re facing issues with the call centre, need to lodge a complaint, or are seeking Pretoria-specific contacts, this guide has you covered. Save these details and visit www.dha.gov.za for more information or to book appointments online. Stay connected with the DHA for seamless access to identity and immigration services.

For further assistance, email csc@dha.gov.za or visit ehome.dha.gov.za.